Alpen Resort & Spa, Zermatt ➤ Reviews, Rooms & Prices 2024

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About the Hotel

Spissstrasse 52, Zermatt, Switzerland, 3920

The Alpen Resort & Spa is located in Zermatt, Switzerland, offering breathtaking views of the Matterhorn and easy access to some of the highest ski areas in the country. This four-star resort is family-owned and combines modern amenities with rustic charm. Guests can enjoy winter sports across 223.5 miles of slopes, as well as year-round activities in the stunning alpine surroundings.

Location

Zermatt is a car-free village, accessible only by train or taxi from the nearby village of Täsch. Daily train services connect from various nearby airports to the Zermatt terminus, with hotel shuttles operating between 7 am and 9 pm. Located a short 10-minute walk from the main railway station, the hotel is perfectly situated for outdoor explorations.

Rooms

The hotel features a variety of room types, each designed for comfort and style. The Panorama double room includes a spacious balcony with direct views of the Matterhorn, facilitating a serene stay. Family rooms provide additional space and amenities for traveling with children, while luxurious suites offer full access to wellness facilities and scenic views.

Eat & Drink

Dining at the Alpen Resort includes options ranging from classic Swiss dishes to international cuisine found in the Matterhorn restaurant. Breakfast is served daily and includes a comprehensive buffet from 7 am to 11 am. For a more casual meal or grill specialties, the newly opened HORNOX restaurant caters to diverse palettes, including vegetarian choices.

Leisure & Business

A brand new wellness area boasts a pool landscape, a sauna, multiple relaxation rooms, and an outdoor jacuzzi for post-activity relaxation. The hotel also offers a fitness room and play room for leisure activities, making it ideal for families and groups. Business facilities are available to accommodate corporate travelers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

25 m²

Bed options:

2 Single beds

Garden view

Shower

Sauna

room details

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Family Room

Max:

3 persons

30 m²

Bed options:

3 Single beds

Mountain view

Shower

Sauna

room details

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Family Room

Max:

4 persons

30 m²

Bed options:

4 Single beds

Mountain view

Shower

Sauna

room details

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Getting around

A list of all available modes of transport

City Center

Zermatt2300 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station1400 ft

Train400 ft

Bus

Bus stop 7.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Spa Experience

The spa was a true highlight of my stay. The treatments were exceptional and the ambiance was incredibly relaxing.view full review

Impressive Swimming Pool

The swimming pool was such a pleasant surprise, with a perfect temperature that helped soothe my muscles after a long day of skiing.view full review

Delicious Dining Options

The food was consistently excellent, especially at the Hornox Alpine Grill. The atmosphere complemented the delicious dishes perfectly.view full review

Cozy and Spacious Room

The Panorama Double Room was both spacious and cozy, featuring a comfortable bed that made for a restful night's sleep.view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Baggage storage
Ski storage
Elevator
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness center
Skiing
Hiking
Tennis court
Pool tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Pet amenities available
Room service
Housekeeping
Laundry
Ski pass vendor
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Outdoor dining area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cribs
Children's menu
Children's pool
Children's play area
Game room

Spa & Leisure

Rooftop pool
Plunge pool
Indoor swimming pool
Garden area
Spa & wellness center
Sauna
Turkish bath
Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Dressing area
Patio
Terrace
Tea and coffee facilities
Mirror
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Spissstrasse 52, Zermatt, Switzerland, 3920

Map view

Spissstrasse 52, Zermatt, Switzerland, 3920

City landmarks

Museums

Matterhorn Museum

3100 ft

ZermattSwitzerland

The Matterhorn

1.6 mi

Cemetery

Mountaineer's Cemetery

3200 ft

Church

St Peter's English Church

2500 ft

Bridges

Photopoint Kirchbrucke bridge

2900 ft

Church

Parish Church of St. Mauritius

3200 ft

Bahnhofstrasse

Walk of Climb

2700 ft

Stellisee 3920 Zermatt

Stellisee

2300 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

2600 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

5100 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

2700 ft

Moosstrasse

Gorner Gorge

1.3 mi

Sunnegga

1.8 mi

Beach

Leisee

1.3 mi

Amusement & Theme Parks

Forest Fun-Park Zermatt

1.1 mi

Ski Area

Wolli park for beginners Sunnegga

1.9 mi

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

1.5 mi

Garden

Ricola Herb Garden

1.5 mi

Beach

Grunsee

2.2 mi

3920 Zermatt

Grindjisee

2.2 mi

Platthorn

2.0 mi

Zmutt Glacier

2.2 mi

Unterrothorn

2.2 mi

Zmutt

2.1 mi

5-Seenweg

2.1 mi

Nearby

Hohbalmen

1600 ft

Castor Mountain

1600 ft

Denner Partner

600 ft

Murmeli Brunnen

1200 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

2900 ft

Restaurants

Restaurant Matterhorn

100 ft

Spissstrasse 52 Best Western Alpen Resort Hotel

Marie's Deli Zermatt

800 ft

Untere Mattenstrasse 12

Walliserstube Zermatt

1300 ft

Gryfelblatte 2

Rosstall

1600 ft

Bahnhofplatz 50

Gusto Matto

1500 ft

Bahnhofplatz 36

CasaMia

1500 ft

Bahnhofplatz 36

Othmars hutte

1600 ft

Riedweg

Sonne

1600 ft

Metzggasse 35

Golden India

1600 ft

Bahnhofplatz 2

Bahnhofbuffet Non Solo Treno

1800 ft

Bahnhofstrasse

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

Spacious Rooms

Friendly Service

Location Distance

Dining Flexibility

7.8/10

Very good

Rooms

8.3

Location

8.0

Service

8.6

Dining

7.4

Betty

United Kingdom, April 2024

8.8/10

My stay at the hotel was fantastic. The rooms were large, clean, and comfortable with heated lockers and a balcony offering a great view of the Matterhorn. The staff was incredibly helpful, especially Philip Raber, the Front Office Manager. The location was perfect, only a short walk to the ski lifts and the railway station. The dining experience provided a good selection of food, and the facilities were top-notch.

Rooms

9.0

The rooms were large, clean, and comfortable, with a roomy bathroom and a balcony with a view of the Matterhorn.

Service

9.0

The staff was so helpful and friendly, always ready to assist with any needs we had during our stay.

Location

9.0

The location was perfect, within walking distance to the ski lifts and the railway station.

Dining

8.0

The dining experience offered a good selection of food, ensuring a pleasant meal each time.

Facilities

9.0

The hotel's facilities were impressive, meeting all our needs and enhancing our overall experience.

Albert

United Kingdom, March 2024

8.6/10

My stay at the hotel was truly amazing! The room was very spacious with a balcony offering a breathtaking view of the Matterhorn. I even got some great pictures from the balcony. The comfort level exceeded all my expectations with that wonderful view and balcony.

Rooms

9.0

The room was great and comfortable, exceeding our expectations with a wonderful view and balcony.

Service

9.0

The staff was so nice and helpful. I felt very welcomed and well taken care of during my stay. Special thanks to Michela in the dining room who was an excellent hostess to us. They even seated us in another area straight away.

Location

8.0

The location of the hotel was pretty good, easily walkable to the train station and just a few meters from the bus stop, making it convenient to reach lift stations. The staff was very friendly, and I would definitely return.

Dining

8.0

The dining experience was very good overall. I enjoyed a great variety and quality of food, especially the coffee. However, the scrambled eggs left a lot to be desired.

Facilities

The hotel facilities were good, offering everything I needed for a comfortable stay.

Roger

United States of America, February 2024

7.0/10

The hotel's rooms were aired out before our arrival, which was a bit odd, but they were still very good. An additional bathroom would have made the room superb. The location was a bit dim but convenient for walking around. The dining experience had good food choices but seemed understaffed at times.

Rooms

8.0

The rooms must have been aired out before our arrival. The living room with twin beds and sitting area was comfortable, and the bedroom was cozy despite its small size.

Service

7.0

The service provided a mix of irrelevant arguments and friendly gestures, with quick attention to room changes.

Location

6.0

The hotel's location was a bit dim but convenient for walking around nearby areas.

Dining

7.0

The dining experience offered good choices of buffet-style food, but there were instances of understaffing.

Facilities

7.0

The facilities were adequate for our stay.

Howard

United Kingdom, February 2024

7.4/10

The hotel is a charming Alpen house with beautiful, spacious rooms. The blue carpet was a bit worn off, but the King-sized bed and large sofa were lovely. The service was very helpful and friendly, although I had a small incident with a step in the room. The location is cozy, though a bit far from main lifts. The dining experience offered great food but lacked flexibility. Overall, a comfortable stay with friendly service.

Rooms

8.0

The rooms were spacious and could fit up to 6 or 8 people. The blue carpet was a bit strange but didn't take away from the room's comfort.

Service

9.0

The staff was incredibly friendly and offered great advice throughout my stay.

Location

7.0

The location, though a bit further from the main lifts, was still cozy and close to the train station, overlooking the river.

Dining

7.0

The food selection was great, and the service was friendly; however, there was room for more flexibility in offerings.

Facilities

6.0

The hotel provided essential facilities, but nothing extraordinary stood out.

Spacious Rooms

Location Distance

Joe

United States of America, December 2023

7.8/10

My stay at the hotel was great, with very comfortable rooms and friendly service. However, there were some issues with the location and dining options.

Rooms

9.0

The rooms were very comfortable and spacious, exactly what I needed for my stay. I even got to enjoy the snowfall during my visit.

Service

8.0

The service at the hotel was tremendous overall. The staff was friendly and helpful, although I did encounter some minor issues with the shower head.

Location

7.0

While the hotel had some old-fashioned charm, it was conveniently close to the train station and bus stops for easy access to the lift stations.

Dining

7.0

The dining experience was good quality with a variety of breads, cold meats, and cheeses. However, there could have been a better selection of pastries and cereals.

Facilities

8.0

The hotel offered a range of facilities including room service, housekeeping, and shuttle services to enhance the overall experience.

comfortable rooms

location charm

Reginald

United Kingdom, December 2023

8.0/10

My stay at this beautiful hotel was truly pleasurable. The spacious room with a lovely terrace, closet, and great view made my stay delightful. However, the dining experience left much to be desired.

Rooms

8.0

The room delivered true pleasure during my stay. It was spacious and had a lovely terrace with a great view.

Service

8.0

The staff happily cooked children's meals for my kids without prior notice, showing great hospitality.

Location

9.0

The location is pretty good, within walking distance to key attractions and facilities, making it quite convenient for exploring the area.

Dining

7.0

The dining experience was good with a variety of fine food options, but seemed understaffed at times.

Facilities

8.0

The hotel offers a range of facilities to enhance your stay.

convenient location

dining understaffed

Simon

United Kingdom, November 2023

8.8/10

My stay at the hotel was truly delightful. The rooms were spacious, offering an amazing view and a lovely balcony to enjoy. The service was top-notch, with friendly and helpful staff always ready to assist. The location was exceptional, just minutes away from key attractions and with stunning views of the Matterhorn. The dining experience was enjoyable, although some items weren't refilled promptly. Overall, a great place to stay.

Rooms

8.0

I had a separate cute little room with a sunroof for the third bed, and it was indeed quite large, with lots of space, and a patio.

Service

9.0

The staff went out of their way to take care of us, from quick room fixes to valuable advice on skiing and weather conditions.

Location

10.0

The hotel's location was exceptional, easily accessible to key transport points and offering spectacular views of the Matterhorn.

Dining

8.0

The dining options were very good, with a nice selection of dishes. However, some items weren't refilled promptly.

Facilities

9.0

The hotel had great facilities to complement the overall experience.

Don

United States of America, September 2023

7.8/10

The hotel offers comfortable rooms with a big balcony and kitchen, making it easy to prepare meals. The service is accommodating, especially Genaro, the waiter, who was friendly and professional. The location is convenient, just a 4-minute walk from the station. The dining experience is decent, but could be more elaborate. Overall, the facilities are satisfactory.

Rooms

8.0

The rooms, although a bit small, are equipped with 2 bathrooms and very nice beds. The balcony is very spacious, and having a kitchen is convenient for preparing meals.

Service

9.0

The entire crew is accommodating, and Genaro, our waiter, went above and beyond to make our experience memorable. He even cooked special meals for our children.

Location

7.0

The hotel's location near the station is convenient for various activities in the area. However, it is a bit far from the ski cable car.

Dining

7.0

The dining selection is good for families, but it could be more elaborate for the hotel's standard.

Facilities

8.0

The hotel offers standard facilities for a comfortable stay.

Herbert

United Kingdom, August 2023

8.2/10

The hotel offers spacious rooms with a balcony facing the Matterhorn, providing a cozy atmosphere despite the weather. The location is near convenient stations and amenities, perfect for skiing enthusiasts. The dining experience is delightful with a varied Swiss buffet. However, there are cultural awareness issues with the reception staff and a slight distance from the main town.

Rooms

8.0

The rooms on the upper floor were spacious, featuring 2 bathrooms and a balcony with a view of the Matterhorn.

Service

9.0

The service was outstanding, especially from Genaro, our waiter, who went above and beyond to make our stay memorable.

Location

9.0

The hotel's location near TalStation and Gornergrat Station is ideal for skiing, and it's close to essential amenities and activities.

Dining

8.0

The Swiss buffet offered a delicious variety of options, perfect for a hearty breakfast.